1. Will I receive my Legacybox by Christmas?
Yes. Our team is shipping hundreds of Legacyboxes each day. Order today and we’ll ensure that your Legacybox arrives by Christmas. Just make sure to select the appropriate shipping option at checkout.
Legacybox is great for you or someone you love. The holidays are the perfect time to gather with your friends and family to fill your Legacybox with all your analog memories. Order today to ensure your Legacybox kit arrives before Christmas.
Note: Due to high demand, there’s a limited stock of Legacyboxes remaining for Christmas delivery. Order today to ensure delivery.
2. Can I get my memories digitally converted in time for Christmas?
Yes, you can get your memories digitally converted in time for Christmas as long as we receive your media at our digitizing facility before Wednesday, November 21st, which is our Christmas delivery receiving deadline.
Typical processing time is 4-6 weeks. This number may vary depending on current volume and your order size. Our team of over 150 trained technicians is working hard to complete all orders as quickly as possible in the order they are received. We'll continue send you email updates as your order is processed.
Many customers love putting their Legacybox together while the family is gathered for the holidays. Pouring over your old items and packing the Legacybox is almost as fun as getting the digitized copies back! We recommend purchasing your Legacybox today, and then giving it as a gift to your loved ones. Plus, it’s a pretty unique and thoughtful gift. Better than another tie.
3. How long does it take?
Once we receive your Legacybox, it takes 4-6 weeks to process your order and approximately 6-12 business days with FedEx Smartpost return shipping. We’ll keep you informed throughout the entire process. You’ll receive personalized updates, available online and in your inbox.
The last day for Christmas delivery for the initial box is December 20, 2018 at noon (EST).
4. What's included with my Legacybox?
Your Legacybox has everything you need to safely pack and send in your items. Every Legacybox includes a welcome guide and checklist, packaging materials with safety barcodes, access to our personal concierge line so you can talk to an expert anytime, and of course we do all the work, digitally converting all your items by hand.
5. I've received my Legacybox. Can I get DVDs or my thumb drive back by Christmas?
You can send in your Legacybox anytime using the return label inside your Legacybox. Orders that arrive at Legacybox after November 21st are NOT able to be processed and returned in time for Christmas. Standard processing is 4-6 weeks plus additional time is required for shipping your Legacybox to us and back to your home. Orders will be processed in the order they are received.
Note: Some Legacyboxes require activation before using the return label. Please follow the instructions on your label.