1. Will I receive my Legacybox by Christmas?
Yes. Our team is shipping hundreds of Legacyboxes each day. Order today and we’ll ensure that your Legacybox arrives by Christmas. Just make sure to select the appropriate shipping option at checkout.
Legacybox is great for you or someone you love. The holidays are the perfect time to gather with your friends and family to fill your Legacybox with all your analog memories. Order to day to ensure your Legacybox kit arrives before Christmas.
Note: Due to high demand, there’s a limited stock of Legacyboxes remaining for Christmas delivery. Order today to ensure delivery.
2. Can I get my memories digitally converted in time for Christmas?
You have time to get your Legacybox processed and your items digitized by Christmas. The deadline is coming up quick though. Legacyboxes placed before November 10th must arrive before November 22nd to be processed and shipped in time to arrive before Christmas. Orders placed after November 10th and orders that arrive after November 22nd will be processed in the order they are received.
Many customers love putting their Legacybox together while the family is gathered for the holidays. Pouring over your old items and packing the Legacybox is almost as fun as getting the digitized copies back! We recommend purchasing your Legacybox today, and then giving it as a gift to your loved ones. Plus, it’s a pretty unique and thoughtful gift. Better than another tie.
3. How long does it take?
Once we receive your Legacybox, it takes 4-5 weeks to process your order and approximately 6-12 business days with FedEx Smartpost return shipping. We’ll keep you informed throughout the entire process. You’ll receive personalized updates, available online and in your inbox.
4. What's included with my Legacybox?
Your Legacybox has everything you need to safely pack and send in your items. Every Legacybox includes a welcome guide and checklist, packaging materials with safety barcodes, access to our personal concierge line so you can talk to an expert anytime, and of course we do all the work, digitally converting all your items by hand.
5. I've received my Legacybox. Can I get DVDs or my thumb drive back by Christmas?
You can send in your Legacybox anytime using the return label inside your Legacybox. Orders that arrive at Legacybox after November 22nd are NOT able to be processed and returned in time for Christmas. Standard processing is 4-5 weeks plus additional time is required for shipping your Legacybox to us and back to your home. Orders will be processed in the order they are received.
Note: Some Legacyboxes require activation before using the return label. Please follow the instructions on your label.