Press Response

Legacybox, one of the nation’s largest digitizers of home videos and photos with 100,000 annual customers, was the focus recently of an Inside Edition story regarding incidences with two of our past customers. The story featured these two customers’ recounts of 2016 and 2017 incidents as being lost or not handled properly and included testimony about a past employee not handling our customers’ items with the care that we expect. This alleged behavior was completely unacceptable and has since been addressed.  

 

In the past two years, we have invested in and refined our process to include significant tracking, barcoding, and processing improvements to maximize the secure handling of content and minimize mishandling of media entrusted to us. All orders begin with every barcode being scanned into our system, no order moves to a different digitizing format without complete barcodes scans, and final shipping occurs by the technician that digitizes the order and requires every barcode to be scanned.

 

Through our work, we digitize over 1.2 million videotapes and film reels and scan over 7.6 million photos annually, helping families across America preserve their memories. We are very proud of our work, and we are committed to continue making improvements to our operations. Our company remains one of the most reliable, highest rated and affordable ways to preserve memories. We strive to continue to be the company that our customers expect, helping them to best cherish their family memories.