Services Terms and Conditions
Services Provided, Shipping and Return Policy, and Claims
Legacybox (“Legacybox,” “we,” “us,” or “our”) oversees the website, Legacybox.com (“Site”) and related services (collectively, our “Services,” further explained the next paragraph). By placing an order to purchase our Services (an “Order”), you (“Buyer,” “you,” or “your”) agree to these Service Order Terms and Conditions (“Service Order Terms”).
Legacybox agrees, on a non-exclusive basis, to provide Services to Buyer, and Buyer shall, on a non-exclusive basis, purchase the Services from Legacybox. For purposes of clarity, Buyer understands that Legacybox receives from Buyer various personal items, including but not necessarily limited to personal (home-made) movies, film reels, photos, tapes, and audio recordings (“Materials”). Legacybox takes the Materials, organizes and digitizes them (“Digitized Materials”) and saves the Digitized Materials onto a thumb drive, a DVD, or a server in the cloud. Legacybox offers customer service and various communications with each Buyer during this processes. Additionally, Legacybox provides tracking, barcoding, and real-time updates to Buyers. All of the foregoing services provided by Legacybox are understood variously and collectively as the “Services.”
When a Buyer makes an Order, Legacybox will send the Buyer a Confirmation e-mail with an order number (“Order Confirmation”), detailing the Materials provided and Services to be performed. For purposes of clarity, the Buyer agrees and acknowledges that these Service Order Terms prevail over any terms or conditions contained in any Order Confirmation, or other documentation, and these Service Order Terms expressly exclude any terms or variations issued by Buyer whether orally or in writing before, during, and after the provision of Services.
Unlawful Order Submissions and/or Materials
By submitting an Order, you represent and warrant the following to Legacybox: (a) no Materials submitted to Legacybox are submitted in violation of any copyright laws; (b) any Materials submitted were either created by you, you have the right to permit Legacybox to perform duplication services, or you have the permission of the copyright owner to duplicate the submitted Materials; and (c) no Materials submitted are libelous, obscene, offensive, threatening, defamatory, abusive, hateful, or otherwise violate state or federal law or the rights of a third party.
Furthermore, you agree and acknowledge that due to the volume of its operation, Legacybox cannot fully inspect all the information within the Materials submitted to it. However, there are instances in which Legacybox may discover that the transmission of information to Legacybox, the content of such information, and/or your specific request for services with regard to such information within the Materials violates state and/or federal law. In the event of such discovery, Legacybox will take any and all steps necessary to comply with its own obligations under applicable law, including, but not limited to, reporting to and complying with relevant authorities.
Risk of loss: Shipping
Legacybox does not provide any services related to shipment of the Materials or Digitized Materials to or from its offices. For this reason, any Services purchased from Legacybox are made pursuant to a shipment contract. This means that the risk of loss for your Materials passes to Legacybox only when the Materials arrive at our offices, and the risk of loss passes back to you when we deliver your Materials and/or Digitized Materials to the shipping carrier (FedEx, USPS, or other common carrier). BY SHIPPING ANY MEDIA TO LEGACYBOX, YOU ACKNOWLEDGE THAT LEGACYBOX IS NOT RESPONSIBLE FOR LATE, LOST, DAMAGED OR MISDIRECTED MAIL.
Legacybox accepts returns within thirty (30) days of completion of an Order. An Order is completed (and the thirty (30) days starts) from the date Legacybox hands a product to the shipping carrier for shipment to you. Though we are not obligated to do so, we sometimes take returns past the thirty (30) day window at our sole discretion. If you believe you are entitled to a return even though the thirty (30) days has run, please contact us to let us know.
Occasionally, Materials may arrive at our offices in an unplayable or defective condition. If that happens, we will provide a review of the Materials, a re-transfer of the Materials, or pay the shipping to return the Materials to you (as conditions allow). We do not charge any additional fees for review, return shipment, or re-transfers.
If Materials are not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, your original Materials will be returned. In that case, though, Legacybox does not cover the cost of shipping a return order back to our facilities.
Added-Safety Protection Package
Legacybox cannot and does not guarantee that your Materials will not be accidentally damaged while in the possession of the shipping carrier, nor does Legacybox assume the risk of loss for your Materials while it is in transit. Instead, the risk of loss remains with you during transit, and you bear all responsibility of loss or damage of your original content until it is received by Legacybox.
If you have purchased the Added-Safety Protection Package, your shipment to Legacybox is guaranteed with the $500 or $1,000 in Added-Safety Protection, which offers limited protection for complete package loss or misdirection while in the possession of the shipping carrier. The return shipment from Legacybox to you is guaranteed with thirty (30) days on-site digital backup as Added-Safety Protection in the unlikely event of complete package loss or misdirection while in the possession of the shipping carrier. You further acknowledge and agree that the safe handling guarantee is a reasonable approximation of the damages that would be suffered by you from the loss of your entire order and is not a penalty.
The Added-Safety Protection Package is not insurance and Legacybox is not an insurer. You acknowledge that the Added-Safety Protection Package is optional, and if you choose the Added-Safety Protection Package, it only covers complete package loss or misdirection while in the possession of the shipping carrier. The Added-Safety Protection Package is not a substitute for improper packing and the plan will not cover damage to media that were not packed according to Legacybox’s Welcome Guide with Instructions. Our recommendations for packing your media can be found at: https://legacybox.com/pages/how-it-works.
Risk of Loss: Missing, Damaged, Misplaced, or Mismatched Materials
Legacybox understands and appreciates the sentimental value of your Materials. Helping our Buyers relive, preserve, and enjoy their Materials through our digitization Services is one of our most important goals. From time to time, a Buyer might allege that Legacybox has misplaced an item the Buyer purportedly included in the Buyer’s Materials, that Legacybox has damaged or destroyed Buyer’s Materials, or that Legacybox has placed someone else’s Materials within Buyer’s Materials or Digitized Materials. Every once in a while, we become aware that a Buyer thinks it has sent more Materials to Legacybox that it actually did send, only to realize the allegedly missing Materials are still at home with the Buyer.
We have a sophisticated system for receiving Materials, applying barcodes to those Materials, and tracking Materials throughout the provision of our Services. We also take care to handle all Materials that we receive with due care in a commercially reasonable manner. That said, no system is perfect, and you acknowledge that we might misplace or mismatch your Materials. It is also possible that your Materials might become damaged during the digitization process. This can happen through no fault, or negligence, of our own, particularly when the Materials you have sent to us are old media files that have already begun decaying before we have received them.
YOU UNDERSTAND THAT THERE IS INHERENT RISK IN SUBMITTING YOUR MATERIALS TO LEGACYBOX, AND YOU RECOGNIZE THAT YOU MAY NOT RECEIVE YOUR MATERIALS BACK, AND/OR YOU MAY NOT RECEIVE YOUR MATERIALS BACK IN THE SAME CONDITION THAT THEY WERE SENT TO US. BY PLACING AN ORDER WITH LEGACYBOX, YOU ACCEPT THIS RISK.
If you send us a notification letting us know that you believe we have misplaced, damaged, or mismatched your Materials, after they were received by us and in our possession, we will review your notification carefully (a “Notification of Loss”). Failure to provide Legacybox with a Notification of Loss within thirty (30) days of your receipt of your Materials and Digitized Materials as returned to You shall be deemed a waiver of your right to file a Notification of Loss and shall conclusively demonstrate your acceptance of the Materials and Digitized Materials as returned to You.
You agree to be bound by our review and determination. As further outlined below, Legacybox makes no warranty and disclaims all potential liability, with regard to all aspects of our Services in the handling of your Materials.
We may determine that we never received your Materials; that we did not cause damage to your Materials; or that the damage to your Materials during the digitization process was through no fault of Legacybox. We may also determine that we have an obligation to you. Once we have made our determination, we will provide a written response to your Notification of Loss. Depending on the situation, we may also choose to replace your Material(s) by offering you an equivalent type of blank media, or the cost of such blank media. We may choose to issue a refund for your Order; we may choose to compensate you for loss or damage; or we may decline, entirely, to issue a refund or provide any compensatory monies.
In the event that we have provided you with mismatched Materials, you agree to return the mismatched Materials to us within fifteen (15) days of your receipt of the return shipping instructions. The costs of shipping will be paid by Legacybox.
IN ANY CASE, YOU AGREE TO ACCEPT THE RISK OF SENDING YOUR MATERIALS TO US, AND FURTHER, YOU HEREBY AGREE TO BE BOUND TO OUR DETERMINATION AND ASSESSMENT OF YOUR NOTIFICATION OF LOSS. You agree that you will not disparage, libel, or defame Legacybox, and you agree that you will not take any steps to cause reputational damage to our business in contravention of any state or federal laws preventing tortious interference with a business.
Backup and Uses.
Backup provides storage features for your photos, videos, and other files (“Your Files”). You may only use Backup to store and retrieve Your Files for personal, non-commercial purposes using the functionality we make available. You may not use Backup to store, transfer, or distribute content of or on behalf of third parties, to operate your own file storage application or service, to operate a photography business or other commercial service, or to resell any part of Backup. You are solely responsible for Your Files and for complying with all applicable copyright, other laws, and with the terms of any licenses or agreements to which you are bound.
The use and storage of Your Files by Third Party Services will be governed by their privacy policies and terms.
Backup Plans and Trial Plans.
Backup may offer plans with different limits and fees (each a “Backup Plan”). We may also offer trial or promotional Backup Plans (“Trial Plans”). Some Trial Plans automatically convert to a paid Backup Plan at its regular price at the end of the trial or promotional period unless you choose not to upgrade. If you sign up for a Trial Plan that automatically upgrades, we will charge you at the end of the Trial Plan unless you choose to cancel (we will charge the payment method you provided us at the time you signed up for the Trial Plan). Trial Plans are subject to this Agreement and may be subject to additional terms described in the offer.
We reserve the right to terminate Free Accounts, including trial periods, at any time, with or without notice.
We may amend the Agreement at our sole discretion by posting the revised terms in Backup or on Legacybox.com, but any increase in fees will not affect the cost of your Backup Plan during its term. Your continued use of Backup or the Software after any amendment evidences your agreement to be bound by it.
Changes; Suspension and Termination.
Changes We may change, suspend, or discontinue Backup, or any part of them, at any time without notice.
Suspension and Termination Your rights under the Agreement will automatically terminate without notice if you fail to comply with its terms. We may terminate the Agreement or restrict, suspend, or terminate your use of Backup at our discretion without notice at any time, including if we determine that your use violates the Agreement (including repeat copyright infringement), is improper, substantially exceeds or differs from normal use by other users, or otherwise involves fraud or misuse of Backup or harms our interests or those of another user of Backup. If your Backup Plan is restricted, suspended, or terminated, you may be unable to access Your Files, you will not receive any refund of fees or any other compensation, and Your Files may be deleted in accordance with our data retention policies available here.
Automatic Renewal - Paid Plans In exchange for use of Backup, you authorize a recurring monthly or annual charge to your credit card. The recurring charge will be at the published standard plan that is chosen at the time of sign-up. You also agree that enrollment for the next service period is automatic and paid in advance.
UNLESS YOU NOTIFY US BEFORE RENEWAL THAT YOU WANT TO CANCEL OR YOU SET YOUR SERVICE ACCOUNT TO NOT AUTO-RENEW, YOUR PAID BACKUP PLAN WILL AUTOMATICALLY RENEW AT THE END OF ITS TERM, AND YOU AUTHORIZE US (WITHOUT NOTICE, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE FEE AND ANY TAXES FOR THE RENEWAL PLAN, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU. Backup Plan fees and features may change over time. Your renewal plan will be the one we choose as being closest to your Backup Plan.
If we are unable to execute any applicable charges due to credit card denial or for any other reason, you will be notified via email. In case of non-action by the user, the account may be canceled. We may delay Account cancellation related to non-payment for Backup and provide a grace period of up to thirty (30) days from the due date to allow for the customer to arrange payment. If the account is canceled for any reason, user data and its backups will be removed from our storage servers.
Discrepancies Your right to raise a billing discrepancy and any associated recovery is waived unless reported to us by calling our customer support line or emailing us at firstname.lastname@example.org within thirty (30) calendar days after such discrepancy is charged to your credit card.
Cancellation & Refunds You must cancel your Account before it renews each year in order to avoid a charge for the next year's fees to your credit card. Please note on cancellation, refunds are issued if account is canceled within fifteen (15) days of its renewal date. After 15 days, no pro-rated refunds are issued over the remainder of the Backup Plan. Please note that all of your data will be deleted when your account is terminated. If you’d like to close your account prior to the end of your annual backup term, please contact our support team.
Access to Your Digitized Materials Online
In certain circumstances, we may choose to make your Digitized Materials available to you by providing you with a link to your Digitized Materials, which may be hosted in a cloud environment online, in which case we might use a third-party provider to facilitate this Cloud Digital Delivery (including by way of example, Google or Amazon) (collectively, the foregoing service is understood as “Cloud Digital Delivery”).
In the event that we make your Digitized Materials available through Cloud Digital Delivery, you acknowledge and agree that Legacybox does not control the online hosting environment, its security, its authenticity, or its integrity. You further acknowledge and agree that Legacybox has no responsibility or control over the Cloud Digital Delivery service, and Legacybox shall bear no liability for anything that might happen to your Digitized Materials therein. You agree to hold harmless Legacybox for any actions related to your Digital Materials in any way, whatsoever, with respect to the Cloud Digital Delivery, including but not limited to, any loss, destruction, corruption to the Digitized Materials, as well as any unavailability, lack of access, or irretrievability that you might experience if your Digitized Materials are offered through Cloud Digital Delivery.
As part of our Services, we offer certain order options for a Buyer between various Digitized Materials (e.g., Digital Access, Thumb Drive, and Disc Set). While our website will allow you to designate your preferred Digitized Material medium, in the event Legacybox faces inventory shortages associated with present global supply chain challenges, Legacybox cannot guarantee that your designated Digitized Material preference will be fulfilled. You acknowledge these inventory and supply considerations and agree that Legacybox may choose an alternative medium of Digitized Materials delivery.
Our Disclaimer of Warranties
THE SERVICES, MATERIALS, AND DIGITIZED MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND.
LEGACYBOX, TOGETHER WITH ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES, HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF TITLE, MERCHANTABILITY, AND NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. WE DISCLAIM ALL WARRANTIES WHETHER ARISING OUT OF LAW, STATUTE, COURSE OF DEALING, TRADE USAGE, OR ANY OTHER RELATIONSHIP. WE MAKE NO WARRANTIES OF ANY KIND REGARDING THE SERVICES, THE MATERIALS, THE DIGITIZED MATERIALS, AND/OR ANY OTHER SERVICES OR PRODUCTS THAT WE PROVIDE. WE MAKE NO WARRANTIES WITH REGARD TO THE ACCURACY, RELIABILITY, COMPLETENESS, QUALITY, FUNCTIONALITY, TIMELINESS, SPEED, OR ACCESSIBILITY OF ANY SERVICES, MATERIALS, DIGITIZED MATERIALS, OR OTHER PRODUCTS AND SERVICES THAT WE PROVIDE. WE DO NOT WARRANT THAT THE SERVICES, MATERIALS, DIGITIZED MATERIALS, OR OTHER PRODUCTS AND SERVICES WILL BE COMPLETE, WITHOUT DEFECT, ACCURATE, INTACT, UNDAMAGED, ERROR-FREE, OR VIRUS-FREE. TO THE EXTENT ANY JURISDICTION DOES NOT PERMIT US TO DISCLAIM WARRANTIES IN THESE WAYS, WE DISCLAIM WARRANTIES TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE LEGACYBOX, TOGETHER WITH ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES, FROM ALL LIABILITY ASSOCIATED WITH YOUR USE OF THE SERVICES AND YOUR RECEIPT OF THE MATERIALS AND DIGITIZED MATERIALS.
You acknowledge that you are responsible for any actions you take in placing an Order with us. You recognize that placing an Order with us and sending us your Materials are taken solely at your own risk.
IN NO EVENT WILL LEGACYBOX, OUR DIRECTORS, OUR OFFICERS, OUR EMPLOYEES, OUR CONTRACTORS, OUR AGENTS, OR OUR REPRESENTATIVES BE LIABLE FOR DAMAGES OF ANY KIND UNDER ANY LEGAL THEORY OR UNDER ANY EQUITABLE THEORY ARISING OUT OF OR IN CONNECTION WITH YOUR ORDER, THE SERVICES, THE MATERIALS, THE DIGITIZED MATERIALS, AND ANY OTHER SERVICES OR PRODUCTS PROVIDED BY LEGACYBOX, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, CLINICAL OUTCOMES, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. NO CAUSE OF ACTION, REGARDLESS OF FORM, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THE SERVICES MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER SUCH ACTION HAS ACCRUED.
You will indemnify, defend, and hold harmless Legacybox, our licensors and affiliates, and our and their respective directors, officers, employees, contractors, agents, and representatives, from and against any and all claims, causes of action, demands, liabilities, losses, costs, or expenses (including, but not limited to, reasonable attorneys’ fees and expenses) arising out of, in connection with, caused by or resulting from:
- your placement of an Order, your submission of Materials, and your communications with Legacybox;
- your violation of any of the provisions of these Service Order Terms;
- any activity related to your accessing the Services, including, without limitation, negligent or wrongful conduct; or
- your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right.
For purposes of clarity, these indemnification obligations apply to you and your Order for our Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
If any loss, damage, delay, or non-performance is a result of acts of God, or natural disaster or catastrophe; pandemic, virus, plague, disease, or quarantine; war, invasion, other hostilities (including acts of terrorism), rebellion, or any other materially disruptive military or political event; embargo or labor dispute; power failures or other disruptions to services and utilities on which Legacybox relies (including but not limited to, any outage in hosting services provided by a third-party host for Legacybox online services); or any other unforeseen and external occurrence for which Legacybox is not responsible and could not predict which is required for the performance of its obligations, then Legacybox will not be not be liable for any such loss, damage, delay, or non-performance of services to the full extent excused under applicable law.
Choice of law
This contract is to be governed at all times by the laws of the State of Tennessee applicable to agreements made and to be wholly performed within that state, without regard to its conflict of laws provisions or the conflict of laws provisions of any jurisdiction that would cause the application of any law other than those of the State of Tennessee.
Arbitration & choice of forum
Any dispute or claim relating in any way to your use of Legacybox’s services, or your visit to the Site, will be resolved by binding arbitration rather than in court. You agree that the arbitration will occur before a single arbitrator. You also agree that both parties will be responsible for their own costs and attorney’s fees, unless the claim is frivolous, in which case the arbitrator shall award attorney’s fees.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at Legacybox, Attn: ARBITRATION, 1110 Market Street, Suite 318, Chattanooga, Tennessee, 37402. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.
You agree that, if possible under all relevant rules, the arbitration will occur in the State of Tennessee, in Chattanooga, TN, or as close to it as possible.
Disputes as Individuals; Class Action Waiver
You and Legacybox both agree that any dispute resolution proceedings, whether judicial or arbitrated, will be conducted only on an individual basis, and not in a class nor any other consolidated or representative action. YOU AND WE BOTH HEREBY EXPRESSLY WAIVE EACH OF OUR OWN RIGHT(S) TO BRING CLAIM(S) AGAINST THE OTHER AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION, WHETHER A CLASS-ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR PRIVATE ATTORNEY-GENERAL ACTION(S), OR ANY SIMILAR PROCEEDING IN WHICH SOMEONE IS ACTING IN A REPRESENTATIVE CAPACITY OVER MULTIPLE PARTIES.
If any court or other body of competent jurisdiction declares any part of this Agreement to be unenforceable, then that part will be deemed severed, and the enforceability of the remaining parts will not be affected. The unenforceable part will simply not be considered to be part of this Agreement.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.