You love to relive your fondest memories...paging through photo albums, watching old videos, and remembering the good old days. Your physical media is truly precious, but it's not always convenient. Imagine the joy of browsing your favorite online — and the peace of mind that comes with keeping them safe.
The good news? Digitization and conversion services can preserve your precious memories — and there are plenty of options available.
Well-known services such as Legacybox and Capture.com promise to treat your photos and videos with care, transforming analog media into digital files. They also share many perks — they're incredibly easy to use and also wonderfully convenient. Following an intuitive process (that involves gathering and sending original media to digitization experts), you can easily access your favorite images and videos online or with a flash drive, where they will be forever preserved in all their glory.
The decision to digitize your analog media should be a no-brainer,, but things get a bit more complicated as you explore your options. With so many different services and pricing schemes, it's easy to see why you might feel confused. Customer reviews, while helpful, make it difficult to know who to trust.
Struggle to sort through all this information? No worries: to help you make this important decision, we've gathered all the essential info. Below, we'll introduce you to some of most important names in photo and video conversion: Legacybox and Capture.com. Keep reading for need-to-know details, plus a quick roundup of feedback from Legacybox and Capture.com reviews.
Overview of Legacybox’s Digitizing Products
Legacybox provides a no-hassle path to digitizing your memories. No matter the format (or how outdated it may seem), you can rest assured, knowing that you will enjoy gazing at your most meaningful images and videos once the digitization process is complete.
Top options include:
- VHS tapes
- Super 8
- Film reels
- Betamax
- Camcorder tapes
- Moving film
- Photo albums
- Photo prints
With Legacybox you have multiple options for viewing your final, digitized images or videos. If you'd like to instantly share your favorite memories with friends and family members, opt for secure storage in the cloud, accompanied by straightforward digital downloads. Otherwise, thumb drives are available, as are DVDs for easy viewing.
One of the top perks of digitizing with Legacybox? An intuitive process involving an exclusive Legacybox kit. This can be packed as desired (and can include multiple types of media), with safety barcodes affixed to each item for maximum security and peace of mind. Drop the completed kit at a convenient UPS location (with your prepaid shipping label) and let the pros handle the rest. Once this process is complete, the original media will be returned, along with beautifully digitized and preserved copies.
Legacybox’s flexible turnaround times are a definite perk. Legacybox offers three different digitizing times. Get your order back in as little as 2 weeks if you need it quickly for a special event! Or you can opt for the free standard digitizing which is currently marketed at 8-10 weeks but depends on their current demand.
Capture’s Digitizing Products and Services
Like Legacybox, Capture offers a wide range of digitization products and services. VHS and photo prints are among the most commonly utilized solutions, with many customers looking to Capture.com for assistance with album scanning. Major offerings include:
- VHS
- VHS-C
- MiniDV
- Betamax
- Photos and negatives
- DVD and CD
Versatility is a plus, but there's a lot more to consider. For example: the Capture.com process is not quite as intuitive as Legacybox's unique kits. Capture asks users to create orders based on the type of media they want to convert. It's up to the user to choose a courier. Then, Capture takes over, transforming analog media into digital images or videos.
With Capture, top options for accessing digital final products include USB and DVD, which are both available for an additional fee. Capture also offers a "gateway to digital memories" known as MemoryCloud. This is where orders fulfilled by either Capture.com or YesVideo can be accessed.
Quick turnaround is a definite highlight, with Capture promising to complete conversions or digitization within a mere three or four weeks. Unfortunately, many reviewers report delays, suggesting that some of Capture's promises may be too ambitious.
Legacybox Vs Capture Pricing Structure
Pricing matters and not all customers can invest hundreds in photo or video conversions. This is where Capture.com shines: at first glance, the prices seem quite low. That being said, final invoices don't always match customer expectations. Transparent pricing is a must — and customers should never feel as if they have been overcharged.
Not all pricing schemes appeal to all customers. Capture maintains a strict price-per-item structure, with most products beginning at $29.99. Legacybox takes a different approach: kit-based solutions that help customers digitize several items.
Legacybox Pricing
Offering cost-effective services, Legacybox uses a unique method, involving groups of media known as items. This is actually super simple and makes it easy to mix and match different types of original media.
A pack of 25 photos counts as an item, for example, as does a single reel or tape. Many customers opt for the Starter kit, which includes two items for $59.99. Customers also keep an eye out for regular sales, which may bring the total down to just $30 for a Starter kit.
Additional kits make it simple and affordable to convert media in bulk. These bulk orders can be incredibly cost-effective. The ultimate example? The Family kit — available for $279.99 and perfect for families with lots of photos or videos.
Transparent pricing is guaranteed, so customers can feel confident that the final price will reflect the initial services selected — plus any promised discounts. What you see is what you get.
Regardless of which types of analog media require conversion or digitization, the process is always intuitive. Legacybox keeps it simple with detailed welcome instructions and a helpful kit, which can be loaded with multiple types of media if desired.
Capture.com Pricing
With Capture.com, promises of low prices are bound to attract attention. At first, pricing schemes seem easy to understand: most services begin at $29.99, but increase with added media.
For example: it costs just $29.99 to convert one VHS tape, while the same price will cover 50 photos (or one album). USB or DVD can be added to orders for an extra fee.
Capture also provides regular sales and discounts, including coupon codes. What's more, Costco members enjoy access to exclusive deals.
Some users find Capture's pricing scheme confusing, but it may be a bit easier to navigate with help from free quotes. Users are welcome to send photos (or brief descriptions), which are then analyzed by Memory Experts. These experts promise to clue in would-be customers about expected pricing. They'll also happily answer users' questions or help them take next steps to get their media converted.
Unfortunately, overcharging seems to be an issue. In concerning Capture.com reviews, unhappy customers complained that final prices were far higher than they expected. Transparent pricing is a big deal for Legacybox — but if disappointed customers are any indication, Capture.com does not always deliver on its promises.
Digitizing Quality from Both Companies
Pricing matters, but ultimately, low prices are meaningless if quality is an issue. The ultimate goal, after all, is to create beautiful images and videos that remain true to their analog originals.
Ideally, digitized versions will appear as crisp and clear as the originals, with vibrant colors and minimal distortion.
Both Legacybox and Capture achieve this, but consistency is crucial — and, in this arena, Legacybox appears to have a significant edge.
Legacybox is also more upfront about key objectives (regarding quality) when digitizing images or converting photos, as we will explain below:
Legacybox Has a Reputation for High Quality
Boasting a strong reputation, Legacybox is an industry leader, known for producing clear digital images and high-quality videos. Exceptional quality is a priority, and Legacybox goes the extra mile to ensure that every digital product lives up to the essence of its analog original. Not just any digitization service can fulfill this promise; it takes personalized attention and a methodical process to achieve such stellar quality.
Legacybox resources make it abundantly clear that this company strives for balance. The ultimate goal: maintaining the essence of old photos and videos, including excellent clarity and color quality. This means converting digital tapes to 480p — and somewhere between 24 and 29 frames per second. These specs take many factors into account, including different aspect ratios (4:3 tube TVs vs today's 16:9 widescreens, for example).
At Legacybox, the goal is never to make old videos appear like the HD to which modern viewers are accustomed — this is simply out of reach and will not produce an appealing end product. The goal, instead, involves a 1 to 1 transfer, with the original quality preserved far into the future. Legacybox is upfront about this, so customers should not expect any surprises when viewing digital copies.
Capture's Digitizing Quality
With video tapes, Capture promises that conversions will exist in a 720x480 MP4 format. This differs from VHS, which Capture.com estimates place at 333x480. Compared to Legacybox, however, Capture.com is not as upfront regarding what, exactly, digitizing quality will involve: which specs can be anticipated, for example, and whether a 1 to1 conversion will be achieved.
That being said, satisfied customers report high quality after working with Capture.com — but exceptions definitely exist. Unfortunately, some customers have been saddened to discover that the final product is nowhere near as visually pleasing as they anticipated. In one review, for example, a displeased customer explained, "Resolution was fine, but many of the photos had a yellow or blue cast. When I compared them to physical prints...the difference was immediately noticeable."
Customer Reviews From Legacybox and Capture
Customer reviews can provide powerful insights into the realities of the digitizing process. Customers have a lot to say: about pricing, about image quality, and especially about customer service. Both Legacybox and Capture.com generally receive positive reviews, but taking a closer look at individual comments can reveal what, exactly, makes these experiences positive — or where customers believe that there is room for improvement.
Legacybox Reviews
In Legacybox reviews, customers consistently praise the high quality of digitized and converted media. Many are pleased to discover crisp and clear images, along with excellent quality as they view converted videos. In one especially glowing review, a thrilled customer explained, "Seeing and hearing loved ones' voices is the best thing ever. Completely worth every penny. These are priceless."
Customer service is also a high point, with reviewers indicating that Legacybox representatives respond to queries quickly and helpfully. Speaking to Legacybox's stellar customer support, a happy customer revealed, "They kept me informed every step of the way."
Many 5-star reviews on Trustpilot echo this positive perception, with another customer indicating that, despite typically struggling with technology, a different experience awaited when working with Legacybox: "Everything was explained by a very knowledgeable, kind representative."
Capture's Reviews
Positive reviews indicate that Capture.com is generally well-regarded by customers. Most customers are happy about the short turnaround times and especially impressed by the low prices.
Not everyone is happy, however. On occasion, unpleasant surprises leave customers feeling frustrated. A few trends are noticeable in Capture.com reviews: overcharging and unexpected delays.
Capture makes big promises about quick and cost-effective services, but it does not always appear to hold up its end of the bargain. One displeased customer explained, "Hard to recommend Capture.com. They ended up charging us a lot more than the original estimate, and their website doesn't work well at all."
Another unsatisfied customer complained of overcharging — and no response from customer service: "I wrote their customer service 4 times and tried their online chat with absolutely no response. I've requested a refund and a return label. Still no response." This particular customer cautioned others against taking too much stock in "deals that are too good to be true."
Legacybox vs Caputure.com Comparison Results
Legacybox and Capture.com both provide valuable opportunities to preserve precious memories and capture them in a digital format. Both also have a strong reputation and excellent customer reviews. Details matter, however, and there are a few noteworthy differences between Legacybox and Capture.com.
Use Legacybox to Digitize Your Media
Preserving family memories should be easy and stress-free. Many solutions promise to transform your physical media into digital copies. When in doubt, look to Legacybox for an all-around positive experience: straightforward prices, great customer service, and exceptional quality. Learn how our digitization process works or take a closer look at our services.
