General FAQs
HOW E-GIFT CARDS WORK
- Purchase your E-Gift Card – Lock in your savings today at up to 70% off
- Instantly receive your voucher via email – Includes a unique discount code just for you
- Gift it or use it yourself – Forward the email to a friend or family member, or print it to include in a card
- Redeem when ready – The recipient can redeem anytime within 90 days at Legacybox.com (kit size must match)
WHAT'S INCLUDED WHEN REDEEMED
- Crush-proof Legacybox kit – Ships after voucher is redeemed
- Prepaid return shipping label – Free UPS® return shipping included
- Welcome guide – Step-by-step instructions to pack and send items
- Safety barcodes – Each item tracked with a unique barcode throughout digitizing
- Professional digitization – Done by hand at our facility in Chattanooga, TN
- Digital Download – Your digitized files emailed directly – no waiting for thumb drives
- Originals returned – We safely return all your original media
THE FINE PRINT
Promotional value expires 90 days after purchase. Amount paid never expires. Online only. Cannot be combined with other vouchers or promotions. Does not ship to PO boxes/AK/HI/Canada/Puerto Rico. Most orders ship within 2 business days from redemption date. Shipping not included. Digital Download included with e-gift. Can add thumb drive or DVD/CD Set at checkout for an additional fee not covered by this voucher.
Legacybox E-Gift Card FAQs
Can I get this quickly?
Yes! E-Gift Cards are delivered within about 15 minutes via email. You'll also receive a printable voucher so you can put it in a card to give in person. It's the perfect gift.
My parents aren't tech-savvy. Is this too hard for them?
Not at all. They just need to complete the checkout process, and input their payment details and address for shipping. The box they'll receive includes very straightforward instructions of how to pack up their old media and a prepaid UPS shipping label to get it back to us. They'll receive an email when their media is digitized with access to the Legacybox Cloud. It is designed to be simple, making it an easy gift for parents or grandparents.
Why is this a good gift for someone who has everything?
Because it's not just more "stuff," it's personal, it's memories. Digitizing their old home movies gives them back their past, making it a unique gift they will actually cherish and the perfect sentimental gift for that special someone.
I don't know how many tapes they have. What size should I buy?
The 10 or 20-item kit is a safe bet. If they want to digitize more media than the kit covers, we include extra labels for them to add more media to be digitized at a small additional charge per item.
What exactly can they put in the box?
Almost anything! VHS, VHS-C, Hi8, Video8, MiniDV, Betamax, 8mm film, Super8 film, 16mm film, photos, slides, and negatives. See the full list of formats here.
Do they have to use it right away?
Because they are tied to a specific promotional pricing for the box sizes, E-Gift Cards should be used within 90 days of purchase. If used after 90 days, E-Gift Cards will be redeemed for the value of the gift card, but the pricing of the box size is not guaranteed to remain the same.
Is it safe to send our only copies?
Yes. We have digitized memories for over 1.5 million families. We use safety barcodes, real-time tracking, and a climate-controlled facility to keep every item secure. UPS Shipping Protection can also be added for an additional small fee at checkout.
