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Accessing Your Digital Download

By Katy Sommerfeld

We digitize a whole lot of analog media at Legacybox, and we absolutely love doing it! It’s our passion to take your most special memories and bring them into the digital age so that you can access, edit, and share them easily.

There’s nothing that makes us happier than seeing a satisfied customer enjoying their newly digitized media. 
We offer a few different options for receiving your digital media for this reason. Some customers prefer to use a thumb drive, some rather access their media via DVDs, while others might like the immediacy that a digital download offers. We want to accommodate each customer’s preferences by offering lots of options for receiving their digitized content.


If you’re thinking about choosing the digital download option for receiving your digitized memories, or if you’re wondering how to access your digital download, you’ve come to the right place! The digital download option from Legacybox is a great way to access your media quickly after digitization so that you can start sharing your photos and videos with friends and family as soon as possible. Check out the instructions below to see how you can access your digital download: 

  1. Go to www.legacybox.com
  2. Click on “My Orders” near the top right of the webpage
  3. Type in your order number and your email address into the text boxes
  4. Locate your digital files, agree to the terms and conditions, and hit accept!
  5. Click the link to the downloaded files
  6. Double click on each file to view your photos and videos
  7. To save the files to your computer, right-click each thumbnail
  8. Find “Download” in the drop-down menu and click it. Then, hit “download anyway.”
  9. Your files will begin downloading and once they are finished, you can access them on your computer!

These are all the steps you need to locate your digital downloads from Legacybox and save them to your computer. We love the digital download option for its convenience and accessibility! 

If you have any questions regarding your Legacybox, please don’t hesitate to contact customer service. Our customer service representatives are committed to providing the best answers to your questions to help you get the most out of your experience working with Legacybox. Thank you for letting us serve you!

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