Your most precious memories exist in analog form, but what if you crave digital access? Memory preservation services make big promises: the chance to digitize photos and videos so you can continue to relive powerful memories for years to come. This is no easy feat, but several companies promise to guide customers through the often complicated process of digitizing their memories.
One familiar name in this business? Capture.com, which some customers may better recognize by its original name — YesVideo. This company has plenty to offer: videotape conversions and photo digitization, for example, with top promises including high technical standards and quick turnaround times.
Every old film and throwback photo represents a precious memory. These are not to be treated haphazardly; they should only be placed in trusted hands. Capture is certainly capable of getting the job done, but it's best to examine your options carefully before you decide how to digitize your images or videos.
One of the best sources of information? Actual Capture.com customers, who, through hundreds of reviews, have shared their honest thoughts: the good, the bad, and yes, sometimes the ugly. Many are happy with Capture's services, but negative feedback exists. Below, we offer a breakdown of these Capture.com reviews, revealing what customers have to say and how Capture stacks up against the competition.
Overview of Capture
Once known as YesVideo, Capture or Capture.com is a big name in memory preservation. Ahead of its time, the company was founded in 1999, with the goal of helping people enjoy their memories in multiple formats. Initially, it functioned as a retail business, servicing Target, Walmart, Walgreens, CVS, and many other popular locations.
As YesVideo, the company eventually began offering online storage and many direct-to-consumer options. The switch to Capture reflected a rebranding effort, in hopes of better meeting customers' evolving preferences in a digital age.
Today, Capture offers many options for converting original media to digital formats. Services include album scanning, plus VHS-C to Super 8, MiniDV, and much more.
Capture’s Positive Reviews
Many users are pleased with Capture's services. Reviews regularly mention a few high points, including:
- High-quality digitization. When customers task digitization services with preserving family memories, they want to feel confident that the resulting images or videos will provide an accurate representation of the originals. Capture seems to live up to this demand, with many pleased customers reporting high quality among their digitized images and converted videos. Speaking to this quality, one customer remarked, "All my photos — even the very old faded ones — looked so much brighter" after working with Capture.com.
- User-friendly process. Digitization can seem complicated to the uninitiated — but Capture provides an intuitive process, complete with three easy steps: gather analog media to create an order, send the memories via a courier of choice, and, once digitization is complete, access those memories online. Customers appreciate this ease of access, with most agreeing that they found it easy to send original media and access digital files.
- Excellent customer support. Opinions about customer support vary, but some customers are clearly pleased with Capture's offerings. Several have shared positive stories about working with tech support. These happy customers report prompt and helpful responses, with many benefiting from detailed explanations that help them better understand the intricacies of the digitization process. Highlighting this personable approach, a satisfied customer explained, "Called customer support and actually spoke with a human."
- Value for the money. Many Capture services are reasonably priced. The best option for keeping prices down involves coupon codes, which are regularly available. Costco members can even access exclusive price breaks.
Negative Reviews about Capture
Although positive reviews abound, Capture has also received criticism through the years. Opinions differ and, while many customers are pleased with Capture's services, there are a few frequently mentioned points of concern:
- Delays in service. Capture.com provides big promises for its turnaround time: between three and four weeks. Unfortunately, the company does not always live up to these promises, and as such, many customers have complained of significant delays. Simply put, customers cannot feel confident that they will actually receive digitized media when expected. This is a huge problem, especially as so many customers plan time-sensitive gifts or events involving digitized media.
- Customer support challenges. Although customer service was a high point in many Capture.com reviews, experiences appear to vary considerably. In addition to suffering delays in service, some customers experienced unacceptable delays as they asked for help or feedback. Others reported vague responses, which failed to answer their most urgent questions. Summing up these negative experiences, one customer spoke of feeling "unimpressed by the quality of service and support Capture.com provides."
- Cost concerns. Customers strongly prefer to work with digitization services that offer upfront pricing schemes. Unfortunately, some believe that Capture's approach to pricing is vague. A few even assumed that they would receive discounts, only to be charged the standard price. Unfortunately, the word "overcharged" appears regularly in customer reviews.
- Quality issues. While most customers were pleased to report that their digitized images and videos were crisp and clear, others were dissatisfied with the quality of their digitized media. With memory preservation, the stakes are high — and for many would-be customers, the risk of disappointment is never worth taking. One upset customer explained, "There does not seem to be any attempt at color balancing or sharpening of content. I expected clearer photos." Another complained of inconsistency, revealing that, while an initial batch was satisfactory, a follow-up experience resulted in "very sloppy" photos, "with many pictures scanned crooked."
Comparing Capture.com with Legacybox
Capture is just one of several available digitization services. Another one of the most familiar options worth considering? Legacybox, a trusted digitized media provider which boasts a strong reputation and many positive reviews (easily viewable on Trustpilot and available from many other sources).
Launched by friends Adam Boeselager and Nick Macco in a renovated garage in 2007, Legacybox has a long history of innovation and many years of experience in the digitization space.
These days, Legacybox offers a variety of memory preservation products and services, working with everything from VHS tapes to old photos, film reels, Betamax, Video8, and more. The process is simple and intuitive: every customer receives a kit that includes safety barcodes and pre-paid shipping labels, then the customer fills the kit with tapes, film, or photos. Legacybox's experts do the rest, ensuring that customers have easy access to digital files.
How Legacybox Outperforms Capture
Both Legacybox and Capture receive positive feedback from satisfied customers — but upon closer examination, it's clear that Legacybox gets an edge. Overall, Legacybox has higher user ratings, and, upon delving into specifics, it's easy to see why: satisfied customers report not only exceptional quality, but also, wonderful customer support, transparent pricing, and time-sensitive service.
Legacybox customers are less likely to complain of delays and, instead, are often pleased to discover that digitization services are completed far faster than expected. Also worth noting: Legacybox receives far fewer complaints about quality issues. For example, one thrilled reviewer mentioned, "I am very impressed with the quality of the digitizing of some very old home movies," adding that these movies were over 50 years old.
Many reviewers speak to fair pricing, especially during sales. Just as important: customers recognize that Legacybox prices are transparent, with very few complaining of vague pricing or being overcharged. Pleased customers use adjectives such as great, wonderful, and even perfect to describe the Legacybox experience.
Preserve Your Memories WIth Legacybox
There's no denying that Capture gets the job done. If you want to take memory preservation to the next level, however, Legacybox deserves a second look. Boasting a wealth of positive customer feedback, Legacybox promises high-quality images and excellent service.
As you make this important decision, think carefully about your unique needs and preferences. Do your research so you can feel extra confident as you take the next step on the path to beautifully preserved memories. We're happy to support you in this effort, so don't hesitate to reach out. Learn more about our services and the digitization process — or browse our kits today.
